It is common in this industry for there to be what is referred to an "underrun" or "overrun" to account for possible loss in the quality assurance process.  If you receive an overrun, or more than you ordered and paid for your order up front, consider it our gift to you.  If you receive an underrun, or less than you ordered, let us know, and we will credit you for the amount you overpaid.

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist you.

Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!

No! If you place an exact reorder (same art and item) you aren't charged a set-up charge again. Also, once we've done your logo in a digitized format for embroidery, we don't charge you a new tape or digitizing charge to embroider any other item!

Yes, sure! Unless it is an exact reorder, you always see an 'e-proof' of your item which must be approved by you before we proceed!

If you're unhappy with your order because the product is defective or 'not as promised' or the imprint quality isn't 'spot on' just contact your Customer Care Representative and we'll rerun your order or refund your money. We are in this for the long-haul and will work with you to be sure you're 100% satisfied. 

Pricing on your swag depends on variables like quantity, logo colors, and decoration type/placements.

Quantities: The more you buy, the less you spend per item. There are price breaks on amount, so ordering order numbers like 48 can cost more than just buying 50. Most price breaks are in 25, 50 or 100 increments depending on the item.

Logo colors/artwork: The more colors you want on something, the more expensive that item will be unless it’s a digitally printed item like stickers, tape, or boxes. If your logo has a gradient or heavy detailing, it may cost more to have it made.

Placements: The number of logo placements also influences the cost of your swag, which is especially applicable to apparel. We’ll charge you for placement and location if you want your logo printed on the back of a t-shirt and the front.

Our company has a team of designers to help you customize your swag, but you are more than welcome to design all items yourself.

Simply attach it to your order confirmation and we'll take it from there. You can also e-mail it directly to your Customer Care Representative.

You can see on our website different delivery terms and depending on the delivery time, the price of the product may change. When ordering, you can choose the delivery time and in case of force majeure circumstances, we will immediately contact you and notify you of the situation.

Yes, we offer not custom sample that allows you to check the quality of the item and make sure you will be satisfied with it after getting your final order. However you should take into account that not all the items are allowed for pre-production samples, and we cannot rush production samples.

We accept all major credit cards and you can always pay according to the Invoice by bank transfer. 

International customers please call for available payment options. 

Production and delivery times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you've approved your artwork + the number of days for delivery de[ending on the shipping method you choose. 

If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!

Please let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist. However, you should take into account that if the order is split into too many lots, this may affect the price of the product.

In many cases yes. It's best to work with our Customer Care team on this as each case is a bit different. Please contact us!

Yes. Just let your Customer Care Representative know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to help.